Position Purpose:

Provides customer service in the front end area by assisting customers with their purchases and processing orders in an efficient, accurate, safe and courteous manner.

Key Responsibilities & Accountabilities: 

• Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Operates checkstand equipment such as cash register, printer, scanner and scales to process customer orders. Engages in suggestive selling and other sales techniques and bags customer orders.
• Handles monetary transactions including cash, checks, charges, coupons, gift cards, traveler’s checks, food stamps, WIC vouchers, issuing rainchecks and handling refunds. Counts cash register till and is accountable for its contents. Communicates over in-store intercom.
• Implements all Company policies and legal requirements for the sale of merchandise, including but not limited to sale of tobacco and alcohol, use of WIC vouchers, associate purchases, refunds, handling customer complaints, shoplifting and loss prevention.
• Responsible for staying current on product location, new products, sales and promotions, monitoring UPC codes and ensuring a safe and secure work area.
• Controls shrink. Prevents the sale of out of code products.
• Responsible for keeping checkstand area clean, neat and properly stocked and for ensuring a safe and secure work area.
• Performs other duties as required or directed, such as go backs, stocking, cleaning, carts retrieval, pricing and rotating merchandise.
• Responsible for performing all job duties accurately, safely and with honesty and integrity.
• Represents the store in a positive manner to customers and the public.