POSITION SUMMARY Reporting to the Domestic Violence and Transitional Housing Program Manager, the individual will promote the Peace in the Home Helpline, increase awareness of the Helpline and increase access to DV services for Spanish-speaking victims of Domestic Violence. The Outreach Advocate will ensure all services are provided in a holistic and culturally sensitive process, thereby promoting the dignity, respect, safety and optimal functioning of the individual.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 Carry the Peace in the Home Helpline cellphone, Monday to Friday, 9:00-5:00, and answer all calls. If messages are left, return calls as soon as possible, and within 24 hours.

 Provide crisis intervention and advocacy-based counseling to callers over the phone. Conduct assessment to determine the clients’ needs.

 Use referral protocol and ensure that callers receive immediate advocacy and appropriate referrals to domestic violence services that best meet their needs.

 Suggest resources to callers seeking services other than DV, whenever possible.

 Conduct outreach to promote the Peace in the Home Helpline, resulting in increased number of calls to the Helpline.

 Implement outreach strategies, including: a. Distribute flyers and safety cards broadly throughout Latino communities, promoting the Helpline. b. Develop partnerships with social services agencies, Latino businesses and markets, and faith-based organizations agreeing to promote the Helpline, c. Contact Spanish-language radio stations, get agreement to air audio public service announcements (at least 20 radio airings of PSAs); Schedule and participate in at least 4 radio show interviews to promote the Helpline. TV PSAs can be counted. d. Conduct at least 25 presentations to groups in the Latino community promoting the Helpline. e. Develop additional outreach strategies such as newspaper ads, and less traditional media approaches such as social media (YouTube, Facebook, etc.).