Cheesemonger

Job Summary: As a key member of our Cheese Department, this position is responsible for sales generation, exceptional product knowledge, food safety, quality control, and merchandising of specialty cheese products.   This position is also responsible for providing excellent customer service and sharing product information with team members and customers about specialty cheeses, product pairings, recipes, and meal solutions.

Specific Job Duties:

Responsibilities will include, but are not limited to, the following:

• Immediately greets all customers; demonstrates genuine enthusiasm and sincerity; customizes approach to meet customer needs and build rapport.  Works to create customer loyalty through individualized service.
• Anticipates customer needs and questions related to products; completes industry-related reading and self-education activities required to remain knowledgeable and current in areas of responsibility, including product knowledge (e.g., product tasting, cutting-edge trends, product use research, and vocabulary development).  Effectively follows through with customers, including item requests, questions, and concerns.
• Effectively shifts-gears to meet customer needs; moves with ease from greeting to providing product information, up-selling, closing the sale, thanking customers and inviting them back.  Effectively assesses customers’ needs and appropriately suggests products.  Offers customers opportunities to interact with products.
• Packages customer products in a manner that is consistent with department standards and sanitation guidelines and/or customer request; ensures customer purchases are packaged with the highest level of quality, proper tools, and presentation maintained.
• Actively seeks out product knowledge and adheres to approved product sampling methods and expectations; presents product knowledge in a positive, appealing manner that promotes increased sales and best serves the customer.
• Develops customer base by providing excellent customer service throughout the store; effectively secures the assistance of other store personnel as needed.
• Adheres to all food safety and sanitation requirements.  Consistently demonstrates knowledge of HACCP and Department of Health provisions.
• Completes daily projects and activities as assigned or needed; ensures daily tasks and assignments are accomplished correctly and in a timely manner.
• Participates in Cheese Department staff meetings and store staff meetings as required.
• Demonstrates dependability and flexibility; meets attendance requirements.
• Performs other duties as assigned by the Cheese Department management.