Customer Service Representative

Position Summary:

Full-time Customer Service Representative (CSR) position available for our Kent Managed Care department. The CSR must be able to communicate effectively with patients and staff in either English or Spanish both orally and written. The CSR is responsible for screening all noninsured patients and ensuring that customers newly assigned or wishing to obtain care at Sea Mar are accommodated. The CSR provides public health coverage enrollment assistance, insurance education, and public health coverage case management. Under the direction of the Managed Care Regional Manager, the CSR pro-actively contacts customers, assists in the development and distribution of promotional material and engages in community outreach activities. Applicant must maintain a valid Washington Driver’s license with automobile liability insurance coverage if hired.

To perform this job successfully, the Applicant must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.