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Host, Hospitality and Tours – Part- time
Posted on July 29, 2022
Teamsters 117
Climate Pledge Arena
Part-time
Not disclosed
Seattle, WA
Applications accepted until position filled
Position Summary:
Our Hospitality and Tours Team are essential in leading safe and memorable experiences for Premium and Tour guests at Climate Pledge Arena. Hospitality and Tour Hosts provide exceptional VIP level concierge services for Premium guests during event days and conduct arena wide public and private tours during non-event days. Hosts have the unique opportunity to act as the official arena ambassadors and share our story through informative facts, engaging content, open discussions, and world-class storytelling. Think of your best hospitality experience and help us recreate it for our guests!
Essential Duties & Responsibilities:
- Hosts lead the overall experience of Climate Pledge Arena guests in our Premium Suites and Lounges and conduct public and private tours of the arena.
- Meet and greet Premium guests upon arrival and escort them to their Suite or Lounge.
- Ensure Premium spaces and surrounding areas are SHOW ready before, during, and after each event.
- Assist Hospitality Supervisors with set up, delivery and fulfillment of special requests including personal shopping, suite decoration, and reservations to local Seattle restaurants, attractions, transportation, tours, etc.
- Respond to and/or escalate guest queries, complaints, concerns, and compliments.
- Escort tour guests around Climate Pledge Arena, following a pre-determined itinerary.
- Confidently speak in front of large visitor groups and answer questions.
- Identify opportunities to create memorable experiences for special occasions like birthdays, anniversaries & other celebrations.
- Ensure ticketing, check-in, dispatch processes and guided tours maintain an acceptable pace and are on time.
- Maintain working knowledge of the Seattle Kraken, Seattle Storm, Climate Pledge Arena Tour Experience, and ticketed event programming.
- Assist with ADA needs and provide accommodations for guests.
- Representatives may be assigned or reassigned to any of these positions or additional duties on an event-by-event basis.
About the employer: Climate Pledge Arena
We are building a championship organization that serves our fans, community and business partners through world class sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, honoring the Pacific Northwest is our duty and driving the business is our responsibility.
Climate Pledge Arena, a $1.15 Billion redevelopment of the facility formerly known as KeyArena and built originally for the 1962 Seattle World’s Fair, will be transformed into a world class, state-of-the-art City jewel and destination. Located at Seattle Center in the heart of Seattle’s Uptown Neighborhood, the new venue offers a truly unique and intimate experience for the newest NHL franchise, the Seattle Kraken, WNBA’s Seattle Storm, concerts and other entertainment events, while preserving the historic nature of Seattle Center and its surroundings. This project is a completely new arena beneath its existing historic-landmark roof.
About your union: Teamsters 117
Teamsters 117 is one of the most powerful, diverse, and dynamic unions in the Pacific Northwest. With over 17,000 members, we have grown to become the second largest Teamsters local in the country. From accountants to zookeepers, Local 117 members work in a mix of public service and private sector jobs. We keep our economy humming, our streets clean and safe, and our communities strong.
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