The Counselor is responsible for milieu management while engaging clients in a direct social service program. Time is divided among direct service, operations, and administrative responsibilities to ensure the efficient and effective operation of the program. Duties include client engagement, intake, assessment, advocacy, information and referral, problem solving and crisis intervention, in addition to meal preparation, laundry, and light janitorial assignments.

Social Services

• Register and engage clients to assess needs providing immediate and appropriate information and referral.
• Engage clients in ongoing supportive relationship by displaying the qualities of warmth, empathy and a client-centered approach.
• Provide meal, laundry, cleaning services in accordance with schedule and assignments.
• Mediate conflicts and provide de-escalation and crisis intervention; mediate conflicts and model appropriate problem solving and refer to appropriate clinical services as needed.
• Maintain necessary logs, records and statistics with clear and accurate case notes of all significant interaction in client files.

Leadership

• Advance diversity, equity, and inclusion in all aspects of the work. All employees are expected to make efforts in their work and in their conduct to advance diversity, equity, and inclusion at every level.
• Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
• Project a favorable image of the organization in order to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.